Frequently asked questions
The questions we get before a first ride
Short answers, the same in every city we run. Anything not here, a person answers on the contact page, 24 hours a day.
Are you licensed and insured?
Yes. Every car is commercially licensed and insured for carrying paying passengers, never on a personal policy. Every chauffeur is background-checked, and the records are re-checked every year.
Is this a shared shuttle?
No. Every booking is a private car for your party alone, no other passengers and no extra stops. The price covers the whole vehicle, not a seat in it.
Is the price fixed?
Fixed when the booking is confirmed, and it does not move afterwards. No surge, no meter, no per-bag charge. Only stops you add on the day can change it, and we quote those first.
What fees do you charge?
None on top of the price. Every fare is all-in: tolls, bridge tolls, airport fees such as SFO's and parking are already in it, and a late-night pickup, 11pm to 6am, is priced into the fare you see. A tip is not required. Meet and greet inside the terminal is free; the one extra with a price is a child seat, $25 each.
Can I enter a custom address?
Yes. Type it into either field. Homes, offices, hospitals and venues are all ordinary bookings; the airports on the list are a shortcut, not a limit.
What if my flight is delayed?
Add your flight number and we track it. A late landing moves your pickup rather than losing it, with 120 minutes of free wait from the actual landing time.
Do you do round trips?
Yes. Add the return ride when you book and it goes in as a ride of its own, with its own confirmation, so either leg can be changed without touching the other.
My trip does not fit the form.
Add stops on the way and tell us the plan in the notes, or send it in your own words from the contact page. A dispatcher comes back with a fare, usually within the hour.