The Ace Standard
What every city must meet before it goes live
We are a nationwide service built city by city, which only works if the service does not change with the postcode. So the standard is written down, the same in every market, and a city stays in the pipeline until it can hold every line of it.
01
Vetted chauffeurs
Background-checked, uniformed, and trained to the same playbook in every city.
02
Licensed and insured
Commercially licensed, insured and permitted in every city we operate.
03
Flat before dispatch
The price you confirm is the price you pay, tolls and airport fees included. A tip is not required.
04
Clean and stocked
Cleaned before every pickup. Water, tissues, sanitizing wipes and a charger waiting in the back.
How a chauffeur joins
Commercial licence and five years driving
Livery-endorsed licence, clean commercial record, five years of professional driving minimum. No exceptions for a busy week.
Background and driving-record check
Criminal background check, county records, and an annual re-pull. Records are re-checked every twelve months, not once at signup.
Ride-along on the airport run
A supervisor rides the local airport route with them: curb protocol, name board, luggage handling, how to wait without crowding.
Rated on every ride
Below 4.8 over twenty rides means retraining. Below 4.6 means off the platform. Riders see the same rating we do.
Uniform and quiet-ride default
Dark suit, no fragrance, no radio, no conversation unless you start it. Water, tissues, sanitizing wipes, chargers and a phone mount are in the car.
How we price
| Published flat rate | Any route we run often | Shown instantly |
| Quote | Multi-stop, intercity, events | Usually within the hour |
| Hourly | Car held, as directed | 3 hr minimum |
| Surge | Rain, 6am, New Year's Eve | Never |
| Wait on arrivals | From actual landing | 120 min free |
| Cancellation | Up to 2 hours before pickup | Free |
Two things can change a confirmed price: stops you add on the day, and waiting time past the free window. Both are quoted to you before they are charged, never after.
When we get it wrong
published, so you can hold us to itCar is late
More than 15 minutes past your pickup and the ride is 50% off. More than 30 and it is free. We tell you, you do not have to ask.
Wrong class of car
If we send a smaller car than you booked, you pay the smaller car's rate. If we send a larger one, you still pay yours.
Anything else
One number, answered by a person, 24/7. Complaints go to support@aceblackcar.com and are answered inside a day.
The city launch checklist
A market moves from pipeline to live only when every line is true. Until then we will still drive you there, on a quote, using partner cars we have ridden ourselves.
| Six vetted chauffeurs on the ground | Required |
| Every car commercially licensed and insured | Required |
| Airport permits for every terminal we quote | Required |
| Flat rates published for the top 20 routes | Required |
| Local dispatcher on the 24/7 rota | Required |
| Two spare cars per ten daily rides | Required |
| Thirty test rides ridden by our own staff | Required |
Hold us to it.
Every line on this page is a promise you can quote back to us on the phone at 3am.